Help center
Help & answers
Short, direct answers to the questions therapists actually ask us — setup, recording, notes, privacy, and billing.
Getting started
Download, sign in, and get set up for your first session.
- Installing Conjoin on iPhoneDownload, sign in with your licensed email, grant permissions, and complete HIPAA setup.
- Signing in with your licensed emailsoonSix-digit code flow and why there are no passwords.
- Completing the HIPAA acknowledgementsoonTwo-page summary and BAA signature.
- Adding your first clientsoonPseudonyms, tags, and couple vs. individual setup.
- Connecting to your EHRsoonSupported integrations and how sync works.
Recording a session
How recording works, what happens to the audio, and how to use in-session controls.
- Understanding why audio is never storedTranscribe-and-discard explained in plain language, with the HIPAA reasoning.
- Pausing and resuming a sessionsoonHow pause works and why pauses are preserved in the transcript timeline.
- Using the Apple Watch remotesoonStart, stop, and flag moments from your wrist without breaking eye contact.
- Handling a dropped connectionsoonOn-device buffering and automatic resync when you’re back online.
- Recording consent scriptssoonSuggested language for one-party and two-party consent states.
Working with notes
Generate, edit, and share clinician-ready progress notes.
- Exporting notes to PDFLetterhead, signature block, redaction, and EHR attachment.
- Editing any field inlinesoonEvery generated field is a draft — edit in place or regenerate.
- Regenerating a single sectionsoonHow partial regeneration preserves your edits elsewhere.
- Using couples-therapy templatessoonGottman, EFT, and structural family patterns built in.
- Keeping psychotherapy notes separatesoonHow the private-note field stays out of exports and EHR pushes.
Privacy & billing
Your data, your account, and how billing works.
- Deleting your account and all dataFull cascade deletion, what’s retained by law, and the 24-hour grace period.
- Exporting all your datasoonGenerate a password-protected ZIP with every session and document.
- Upgrading or cancellingsoonChange your plan from Settings → Billing at any time.
- Practice invoicingsoonConsolidated billing for multi-clinician practices.
- Refund policysoonHow refunds work for monthly and annual plans.
Can't find what you need?
Email support@conjoin.app or start a free trial and ask us from inside the app. We respond the same business day.