Installing Conjoin on iPhone

Conjoin is an iPhone-first app. You need iOS 17 or later, an iPhone with an active cellular or Wi-Fi connection, and the email address that matches your professional license on file. If your practice uses a shared admin email, sign in with your individual clinician email — Conjoin scopes every note to the licensed user who recorded it, not a shared inbox.

Have your license number ready. You won't be asked for it on first launch, but it's required before you generate your first real note (we verify against the state board registry).

Open the App Store and search for Conjoin. The publisher is listed as Conjoin Health, Inc. Tap Get and authenticate with Face ID, Touch ID, or your Apple ID password. The download is around 40 MB and installs in under a minute on most connections.

If you're on a managed device (a practice-issued iPhone through MDM), your IT admin may need to approve the install from the internal app catalog. Ask them to whitelist app.conjoin.health.

On first launch, tap Sign in and enter the email that matches your license. Conjoin sends a six-digit code to that inbox — there are no passwords to remember and no password resets to get locked out of. The code expires after ten minutes. If it doesn't arrive, check spam, then tap Resend.

iOS will prompt you for two permissions on first use:

• Microphone — required. Conjoin cannot transcribe a session without it. The recording indicator (the orange dot at the top of the screen) will always show when the microphone is live, so you and your client can see exactly when audio is being captured.
• Notifications — optional but recommended. Used only for “your note is ready” alerts after a session. We never send marketing pushes.

If you accidentally decline microphone access, open Settings → Conjoin → Microphone and toggle it on. You will need to quit and relaunch the app for the change to take effect.

Before you can record your first session, Conjoin walks you through a brief HIPAA acknowledgement: a two-page summary of how PHI is handled, the Business Associate Agreement, and your data rights. Tap through each section and sign on the final screen. The signed BAA is stored as a PDF under Settings → Privacy → Documents and you can download it any time.

You only do this once per account. If you later switch devices, signing in on the new phone does not re-prompt the acknowledgement — it's tied to your account, not the device.

• Code never arrives: check that your email matches the one we have on file exactly, including case. Contact support if you recently changed email providers and have a forwarding rule.
• “Device not supported”: you're on iOS 16 or older. Update through Settings → General → Software Update.
• Microphone test fails: another app (Zoom, Voice Memos) may be holding the mic. Force-quit backgrounded apps and try again.

• Understanding why audio is never stored
• Exporting notes to PDF
• Deleting your account and all data